Water Pakistan

IRC International Water and Sanitation Centre

WaterAid, Practical Action, RedR, EngineerAid and local partners

Global

Challenge(s) addressed:

• Existing and future high demand for reliable and timely expertise in field operations from those who need critical, technical advice or information
• Duplication and inefficiency in having isolated support services

Innovation Factor: inventing shared processes and developing a supporting ICT platform, allowing local stakeholders and international organisations to pool technical expertise, delivering and tracking life-saving information responses.

Added Value: increasing the range of expertise open to enquirers, raising peak direct support capacity during emergency response, improving links to and utilisation of existing knowledge bases, providing a range of data on enquiry levels and type.

Innovation Phases Description:

1. Recognition: Opportunity identified and systematically documented;
2. Invention: Collate stakeholders’ requirements to invent a common process and develop prototype for participatory review.

Key Deliverables / Impact: Deliverables for this phase include:

• To work with partners to invent and test a shared organisational process that enables technical support services to become more integrated, more collaborative and more reciprocal between stakeholders
• To identify technologies to support this process, and to create a proof-of-concept prototype